Information Technology
Logout
LoginSign up
Place Ad Newsletter Signup
Information Technology

Technical Services, Team Lead

Responsibilities Manage service calls between technicians across a geographic area to meet SLAs Perform full diagnosis on any service tickets of copiers, printers and MFD’s raised by our remote technicians and clients and be able to assist them over the phone – hands-on training will be provided Use basic information about the customer to anticipate their needs and develop and implement technical solutions Planning and conducting operational meetings with customers Implementation of measures to ensure high service performance and customer satisfaction Communicate clearly and confidently with the customers and internal specialist departments both written and orally as required Depending on geography or company needs, there may be a requirement to perform basic printer repairs within the lower mainland Analysis of customer performance and implementation of measures for continuous improvement Direct the day-to-day work duties of your team Provide coaching and mentoring of your team with direct support from the Print Services Manager Qualifications Minimum 3 years Team Lead experience within the IT services industry College Diploma / Associate Degree (technical field) or equivalent certification preferred Practical hands-on experience repairing computers, printers, electronics, mechanics, etc. is desired Experience as a technician in an on-site break-fix role is considered an asset Understands electromechanical systems and be able to troubleshoot to the component level using diagnostic processes and test equipment. Ability and willingness to work variable hours if necessary (extended hours, weekends, on call, abbreviated work week) MS Office knowledge and experience (Excel, Visio, Word, Powerpoint) Ability to build trusting relationships both internally and externally Exceptional communication and customer service skills and the ability and desire to work in a collaborative team environment Position Requirements Must be able to pass a criminal record check Must be able to lift a minimum of 50+ lbs. on a regular basis. Must have High School Diploma / GED Must have a valid (full) driver’s license (the license may not include restrictions) and a satisfactory driving record

Ad #
39155032
Posted
September 10, 2021
Renewed
October 27, 2021
Expiry
January 25, 2022
Status
FILLED
Category
Last hour
Last 24 hours
Total
Views
0
0
87
Browsed
0
0
0
Contact User
Email User