Lee Valley - Part Time Sales Advisor

Do you take pride in providing exceptional service? Are you outgoing, personable, enthusiastic and most of all, passionate about customers being integral to a business? Do you enjoy an eventful environment with a variety of inquiries to keep you challenged? If so, consider joining our renowned Customer Advisor team here in Victoria. Our customers enthusiastically share their appreciation for the service our team provides and we would like to meet with you to see how you can contribute. About us: We enjoy a proud 40-year history by providing high quality woodworking, gardening, hobby, hardware, gift, and seasonal merchandise to customers around the globe. We pride ourselves in providing quality in all products, whether it is developed and manufactured internally or sourced externally. We strive to provide a welcoming and supportive environment where learning and development are encouraged. The Customer Advisor must be available to work evenings and weekend shifts. Key Responsibilities • Connect: support customers promptly, courteously, and efficiently in person and over the phone. Build strong relationships and rapport with our customers. • Accuracy: Provide customers with accurate pricing, part numbers, and/or product availability for orders. Provide accurate processing and fulfillment on customer orders. .• Personal Drive: Follow through on product problems and suggestions. . Knowledge and Skills: • High school diploma and 1-2 years of related experience; college diploma or certification in a related field (horticulture, woodworking, carpentry, etc.) considered a significant asset • Previous experience in a retail or customer service environment considered an asset • Exceptional interpersonal skills; strong written and verbal communication • Knowledge of Lee Valley product lines and knowledge of a full area of Lee Valley products (e.g. woodworking or gardening) an asset Don’t have a broad knowledge of our products? Only just starting to grow your hobby skills? No problem, we will help you with that! Perks of the Job: • Getting to apply new or existing skills and attending select complimentary workshops and seminars • Employee discount • Personalized birthday greeting card from our CEO, with gift card