Firm. Picture is stock. Everything that came with the orig package, partially assembled. < 6 hrs on laser 20 watts, 5.5 output. Lenovo Thinkpad lapto Win10 with Lightburn software and serial installed. Approx 50 lbs of solid oak cut for plaques, awards, etc. Other materials, Tile, other woods and slate. 2 hrs included seller support for the first 30 days after purchase. Material I have engraved/lasered are Glass*/metal*/leather/canvas/various woods/tile. *-test subjects. I created retail slate coasters. Local beer store bought a few. Modified their logo and engraved on stone. I have also created memorial plaques for neighbors pets that have passed away. I have made a table top partial enclosure that I used, free. Designed with a fan and vent depending on material you laser creates smoke and other bad smells if your not cautious. Please leave voice mail after the click. Summer, we are all out and about. Thanks